Who decides who's right?

First the buyer and seller try to resolve it. If not, NoSiappa reviews the evidence and decides — that decision is final.

Does opening a dispute cost anything?

No. Disputes are free and your money stays protected while it's reviewed.

Disputes & returns

Not as described, never arrived, or faulty? Open a dispute within 48 hours.

If there's a problem, don't confirm the order — open a dispute. Your payment stays held while it's sorted.

1
Open the dispute
On your order, pick a reason (not as described, dead on arrival, wrong item, IMEI mismatch, activation lock, damaged in transit) and add photos/details.
2
Seller responds
The seller has 3 days to respond: provide tracking, offer a partial or full refund, or accept a return.
3
You decide
Accept their offer, or turn it over to NoSiappa to review. NoSiappa's decision is final.

If the resolution is a return, ship the phone back and enter the tracking number. Once the seller confirms it arrived, your refund is released.

If the courier never delivered, you can dispute once it's shipped — a never-received order is fully refunded.

Act within 48 hours

Open the dispute before the inspection window closes. After you confirm (or it auto-confirms), the sale is final.

Who decides who's right?: First the buyer and seller try to resolve it. If not, NoSiappa reviews the evidence and decides — that decision is final.
Does opening a dispute cost anything?: No. Disputes are free and your money stays protected while it's reviewed.

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