Skip to content
SamsungAppleGoogleXiaomiOnePlusIMEI check

Disputes & Returns — How They Work

What to do if a used phone isn't as described. How NoSiappa disputes and returns work for buyers and sellers, the inspection window, and how refunds are decided.

1 min read · updated 2026-06-22

If something's wrong, you're covered

You get 48 hours after delivery to inspect the phone. If it matches the listing, confirm and the seller is paid. If it doesn't, open a dispute from your order page — your payment is still protected in escrow.

How a dispute flows

  1. You open a dispute and describe the issue (with photos).
  2. The seller responds with one structured option: provide tracking, offer a partial refund, offer a full refund, or accept a return.
  3. You accept their offer, or escalate to NoSiappa.
  4. NoSiappa reviews the facts and evidence — the listing, your photos, and the seller's packing video — and decides.

Returns

When a return is agreed, you ship the phone back with a tracked courier within the return window. Once the seller receives it (or NoSiappa rules), the refund is released. If the device comes back damaged or incomplete, a fair deduction may apply.

For sellers

Respond promptly and honestly. Your packing video and accurate listing are your best evidence. A working money-back guarantee builds buyer trust — and trust sells phones faster.

What's not covered

The guarantee covers misdescription and defects, not a simple change of mind. Buy with intent, sell honestly, and disputes stay rare.

Related: escrow & money-back · shipping & couriers.

Frequently asked

How long do I have to raise a problem?
You have a 48-hour inspection window after delivery. Confirm if all is well, or open a dispute if the phone isn't as described.
Who decides the outcome?
The seller can respond with an offer (tracking, partial refund, full refund, or accept a return). If you can't agree, you turn it over to NoSiappa, who reviews the facts and evidence.
Will I get a full refund?
A device that is genuinely not as described is refunded. Outcomes are based on the facts and evidence — photos, the packing video, and the listing details.