Escrow & the Money-Back Guarantee — Explained
How NoSiappa's escrow protects your payment, when the seller is paid, the trust hold on payouts, and how the money-back guarantee works.
1 min read · updated 2026-06-22
What "escrow" actually means
When you pay, your money goes into a dedicated, segregated account — not to the seller. The seller can see the order is paid and ships with confidence, but the money is held until you receive the phone and confirm it's as described. Aap ki payment mehfooz hai.
When the seller gets paid
- You confirm the phone, or
- the 48-hour inspection window passes after delivery.
Either way, the seller's proceeds then enter a short trust hold before they can withdraw — 14 days for new sellers, 2 days once they have 10+ completed sales. This protects buyers while a seller builds a track record.
The money-back guarantee
If the phone is not as described, you open a dispute and — subject to review of the facts and evidence — you get a refund. The guarantee is real, but it is not a free "change of mind" return; it covers misdescription, defects, and undisclosed issues.
Why this is safe for everyone
- Buyers: never pay a stranger directly; money released only on your say-so.
- Sellers: paid from escrow after delivery — no advance-fee scams, no fake notes.
Learn the full flow on how it works, or read about disputes & returns.
Frequently asked
- Is NoSiappa a bank?
- No. NoSiappa is not a bank and pays no interest. We collect your payment into a dedicated, segregated account and release it to the seller only after you confirm — acting as a payment-collection agent, not a party to the sale.
- How long is the trust hold on a payout?
- New sellers (under 10 completed sales) have a 14-day hold; established sellers (10+ sales) have a 2-day hold. After the hold, funds become withdrawable.
- Is the money-back guarantee unconditional?
- It is subject to dispute resolution based on the facts and evidence of the sale. A phone that is genuinely not as described is refunded.