What if I can't ship in time?

Ship as soon as possible. Not shipping leads to a default and a full refund to the buyer, plus a hit to your standing.

My video won't upload

Record with your phone camera (MP4/MOV) and keep it under 100 MB — ~15–30 seconds is plenty.

Selling a phone

Record one unbroken clip, ship on time, and protect your payout.

After a buyer pays, you ship the phone. A packing video is required — it's your proof if the buyer ever disputes the order.

1
Record the packing video
One unbroken clip: IMEI on screen → phone into the box → flyer sealed. MP4 or MOV, up to 100 MB.
2
Mark shipped
Upload the video and tap Mark shipped. We book the tracked courier and generate the label.
3
Ship on time
Ship within the window shown on your order to keep your ship-on-time score.

The video protects you

A clear packing video is the seller's best protection — it shows exactly what you sent, sealed.

What if I can't ship in time?: Ship as soon as possible. Not shipping leads to a default and a full refund to the buyer, plus a hit to your standing.
My video won't upload: Record with your phone camera (MP4/MOV) and keep it under 100 MB — ~15–30 seconds is plenty.

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